Data Deletion Instructions

Last updated: August 2026

1. Your Right to Deletion

Pinha Limited ("Pinha", "we", "us") respects your right to have your personal data deleted. This page explains what data we may hold, how to request its deletion, and what happens after you ask.

This right applies regardless of how we obtained your data — including data obtained through Meta Platforms (Facebook and Instagram) when you have interacted with an application operated by Pinha.

2. What Data We May Hold

Pinha operates business applications used to manage advertising campaigns. Through these applications we may hold:

  • Your name and email address, where you have contacted us or been granted access to a tool
  • Account identifiers issued by an advertising platform (for example, a Meta user ID, Page ID or ad account ID) for accounts you have authorised us to manage
  • Access tokens issued by an advertising platform to allow our tools to operate on your behalf
  • Operational logs recording actions taken by our tools on the accounts you authorised

We do not build consumer profiles, and we do not sell personal data. Our applications are business tools used with the explicit authorisation of the account owner.

3. How to Request Deletion

Send an email to info@pinha.io with the subject line "Data Deletion Request", and include:

  • Your full name
  • The email address associated with your data
  • Where applicable, the platform account, Page or ad account ID concerned
  • A short description of the data you want deleted, if you want a partial deletion rather than everything

We may ask you for reasonable proof of identity or of control over the account concerned. This is to protect you: it prevents someone else from deleting your data or removing access to an account that is not theirs.

4. Removing an App's Access on Meta

If you want to revoke an application's access to your Meta account immediately, you can do so yourself without contacting us:

  • Go to your Facebook Settings & Privacy → Settings
  • Open Apps and Websites
  • Select the application, then choose Remove

Removing the application revokes its access tokens straight away. To also have the data we already hold deleted from our systems, follow the email process in section 3 above.

5. What Happens Next

  • We acknowledge your request within 5 business days
  • We complete the deletion within 30 days of verifying your identity
  • We revoke and destroy any platform access tokens we hold for you
  • We confirm to you in writing once the deletion is complete

If your request is complex or we receive a high volume of requests, we may extend this period by a further two months. If we do, we will tell you within the initial 30 days and explain why.

6. Data We May Need to Retain

In limited cases we may be required to keep certain records even after a deletion request. This applies where retention is necessary:

  • To comply with a legal or tax obligation under Cypriot or EU law
  • To establish, exercise or defend a legal claim
  • To maintain financial and invoicing records for the statutory retention period

Where this applies, we will tell you which categories of data we are retaining and on what legal basis. Retained data is restricted from ordinary operational use.

7. Your Other Rights

Deletion is one of several rights you hold under the General Data Protection Regulation. You also have the right to access, rectify, restrict, port and object to the processing of your data. These are described in full in our Privacy Policy.

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.

8. Contact

Pinha Limited
Ioanni Chakket, 44
Merika 3, 2nd floor
6045 Larnaca, Republic of Cyprus
Registration Number: HE412311
Email: info@pinha.io
Website: www.pinha.io